FAQs

Why Soy?

We only use high-quality eco friendly soy wax and fragrances in all of our products. This ensures they burn longer and cleaner than paraffin and other alternatives. Soy wax is also a safe, natural and sustainable choice.

Are your products Vegan Friendly?

Our wax is all biodegradable and vegan friendly.

Are your products tested on animals?

Our candles and wax melts are not tested on animals.

What is a wax melt?

Wax melts are different to candles. These are placed in a wax burner and gradually it melts the wax to fill your home with a lovely fragrance. Unlike candles the wax does not evaporate; only the scent dissipates. Once you can no longer smell the fragrance you can throw away your used wax and start a new scent.

How do I remove a wax melt from my burner?

Place a lit tealight in your burner, wait 15-30 seconds or so and gently push down on to the wax and it will pop out as one. Then wipe away any excess wax and you are set for your next wax melt. 

Why does my product look slightly different in colour?

As all items are handmade colour/decoration may vary slightly but all have the same amount of love. 

Do you take custom orders?

Yes we do. If you would like a custom order please email preciouscrystalsanctuary@outlook.com to enquire. 

Delivery & Returns

Delivery Options

Royal Mail 2nd Class - £3.95

When will my item be dispatched?

We aim to dispatch all orders within 3 to 5 working days. You will receive a confirmation email when we’ve posted your order. 

International Orders

We accept international orders up to 2kg due to the cost of shipping. If you are unable to order this could be because your order total has gone over 2kg so please email us at preciouscrystalsanctuary@outlook.com and we can arrange the order for you. 

Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. Please note - return postage is at customers expense for non damaged items. 

To start a return, you can contact us at preciouscrystalsanctuary@outlook.com

Do you ship Internationally?

Yes we do. If your order is over 2kg the website will not allow you to place your order so please email us  at preciouscrystalsanctuary@outlook.com and we will be happy to help.

For any further enquiries please contact preciouscrystalsanctuary@outlook.com